Thank you, Southwest, for giving me a day worth blogging about.
Today was one of those days—the kind where you’re late, stuck in traffic, and know you’re not going to make your flight no matter how fast your driver goes. Cue the stress.
Frantically, I called customer service. But the moment the rep answered, I could tell this was not going to end in my favor. Her tone was negative, dismissive, and far from helpful. To be fair, I wasn’t exactly bringing my best energy either—I was frustrated and overwhelmed. The rep kept repeating phrases like “There’s nothing I can do,” “Why do you want a supervisor?” and “It’ll be the same at the airport.” It felt like a dead-end conversation.
And yep—after 30 minutes, nothing got resolved. We both walked away irritated.
But then… I had a window of 10–15 minutes before reaching the airport. In that time, I did something radical: I practiced what I preach. I calmed down, accepted the situation, and decided to be open to whatever outcome came next.
When I arrived at the Southwest counter, I approached it with a new mindset. I explained that I was blind, had called a week earlier to confirm my itinerary, and that a miscommunication had led to me missing my flight. This time, the representative was kind, understanding, and proactive. He noticed I was an A-List member, researched solutions on his own, and ultimately helped me rebook my flight for the next day—at no extra cost.
But that wasn’t even the best part.
He looked at me and said, “Hey, at least you get one more day with your son before he goes to his mom’s for a month.” That hit me. Hard. I was so focused on what went wrong that I nearly missed what was going right.
So, my son and I made the most of that bonus day.
We hit the nearby mall, stumbled upon a new anime store (with a grand opening raffle, no less!), scored some Pokémon cards and prizes, ate at the Rainforest Café for the first time, and even snagged a new pair of Skechers thanks to my parents.
What started as a stressful, ruined day ended up being one of the most unexpectedly awesome days we’ve had in a while. All because I changed my mindset.
The lesson?
✔️ Accept the situation.
✔️ Let go of what went wrong.
✔️ Stay open to creative solutions.
✔️ Remember: setbacks can be setups for better moments.
We can’t always control what happens to us, but we can absolutely control how we respond. You can either be a slave to the problem—or the creator of a better outcome.
Today, I chose the latter. And it came with a side of Pokémon and ice cream.

